Shipping Policy

TCL Lighting ships to the destinations available at checkout. Shipping options, charges, and estimated delivery information are shown during checkout and in your order confirmation.

Order Processing

Orders are processed before shipment. Processing and transit times can vary based on product availability, destination, carrier service, and seasonal demand.

Tracking

When tracking is available, it will be sent to the email address provided with your order after shipment. Orders containing multiple items may arrive in separate packages.

Address Accuracy

Please check your shipping address carefully before placing an order. Contact us promptly if you need an update; address changes cannot be guaranteed once an order has entered fulfillment or shipped.

Delivery Issues

If your order arrives damaged, is incorrect, or appears to be missing, email lightservice@tcl.com with your order number and relevant photos or tracking details. We will review the issue and provide next steps.

Support

For shipping questions, contact lightservice@tcl.com.